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Terms and Conditions

1- User Conditions 

Welcome to the website of the boutique Le Rosier d’Or. The services available on this website are offered by Le Rosier d’Or and are subject to the following conditions. If you visit or buy from this website, you accept these conditions.

2- Copyright

The information contained on this website is the exclusive property of the boutique Le Rosier d’Or. This includes the trademarks, names, texts, logos and all the graphic or textual elements. None of this material may be used, either in part or in whole, within a public and/or commercial context without prior authorization having been granted in writing by its owner.

3- Responsibility

Le Rosier d’Or commits itself to demonstrate all possible and due diligence to ensure that its website does not contain any errors in the description of the articles. However, Le Rosier d’Or cannot guarantee that the product descriptions or any other content on the site will be exact, complete, reliable, up-to-date or completely error-free. If a product purchased on the website does not correspond to the indicated description, your only recourse consists in returning it to us under the conditions listed in the returns policy.

4- Prices

The prices are indicated in Canadian dollars and do not include taxes or shipping charges. Your purchases are payable in their entirety and in one single payment at the time of the order.

All orders, regardless of where they originate from, are payable in Canadian dollars only.

Le Rosier d’Or reserves the right to modify the price of the products offered on the site at all times and without advance notice.

5- Taxes

For products shipped within Canada, the sales taxes are the ones applicable at the destination. Shipping charges are also taxable.

6- Accepted methods of payment

We accept payments made by credit card (Visa, MasterCard) as well as by Paypal. Credit card transactions are handled by Desjardins and treated with all security.

The client alone is responsible for the real payment of the product purchased. Only the user is responsible for a credit card payment for the service rendered. Le Rosier d’Or is not responsible for payment problems which could arise as a result of the operation of the electronic commercial service offered by Desjardins or Paypal.

You also have the possibility of sending us a postal money order. Please note that your order will be shipped only once the money order has been received.

7- Accepting an order

Receiving an e-mail confirming an order does not automatically mean that Le Rosier d’Or has accepted the order and is not a confirmation that Le Rosier d’Or undertakes to sell the indicated products. Le Rosier d’Or reserves the right, without any advance notice, to refuse to deal with a client and/or to set a limit on the quantity of any item in an order.

8- Availability of merchandise

Le Rosier d’Or cannot guarantee that there will always be stock available for the products offered on the website. However, if Le Rosier d’Or is unable to send you an item you have ordered because it is out of stock, you can either choose to receive a partial shipment or wait until the missing item is available and receive a complete shipment.

In such a case, Le Rosier d’Or will inform you by electronic mail when the product(s) ordered become(s) available.

Le Rosier d’Or  cannot be held responsible for any harm whatsoever which could result from the fact that an item is out of stock.

9- Shipping in Canada or abroad

All our parcels are shipped by Dicom, Canada Post or Purolator. The rates are calculated by Dicom, Canada Post or Purolator based on the size, the weight and the destination of the parcel. The size of the box is appropriate for the items ordered and these latter are carefully packaged so as to be protected. Each order has a tracking number assigned to it which will be sent to you by e-mail once the order has been shipped.

Once payment has been received, most of the orders will be dealt with within 2 or 3 business days (Monday to Friday from 9 a.m. to 5 p.m), to which must be added the normal shipping time required for the destination. Orders placed outside office hours (evenings or weekends) will be handled on the next business day.

Delivery of your order will be subject to the regulations of the carrier. If you are absent at the time a delivery is made, it will be your responsibility to collect your order in accordance with the carrier’s conditions.

The merchandise will be delivered at the address specified on your order.

Shipping charges are not calculated per item but per order, for several items can make up a single order.

You may also choose the option of coming to pick up your order yourself and thus avoid shipping charges.

10- Risk of loss

Any purchase of merchandise made on the Internet website of Le Rosier d’Or is concluded once shipping arrangements have been made. This means that the risk of loss and the right of ownership linked to the merchandise are transferred to you as soon as this merchandise has been handed over to the carrier.

11- Minimum purchase

A minimum purchase of  $ 10.00 is required to place an order.

12- Cancellation of an order

To cancel an order, contact us at 581-372-3055.

13- Return of merchandise

If you wish to return an item, you have up to 30 days after the date of delivery in order to contact us at 581-372-3055 and request a returns number. All products received without a returns number will automatically be refused.

If you have received the right item but are not satisfied with the product, you will have to pay the shipping and handling charges for its return. Then, you will be able to choose either to exchange the product or to receive a credit towards another purchase in the on-line store. The product must be returned in the same condition in which you received it, in its original packing or an equivalent, intact and in perfect condition for resale. CDs and DVDs cannot be returned.

If you have received the wrong items or they are damaged, we will assume the shipping and handling charges for their return, and send you the correct items as quickly as possible. We may request that you send us a picture of the item in question before approving its return.

14- Security and confidentiality

Le Rosier d’Or commits itself to protect the confidentiality, the security and the accuracy of the personal information it has collected. The information you provide is protected by virtue of the conditions of the Law on the protection of personal information. None of the information collected will be passed on for the purpose of commercial distribution or resale.

Le Rosier d’Or does not keep any computer record of any transaction with regard to your credit infomation and does not have access to your credit card number. That is why you must re-submit this credit information with every new order.

Le Rosier d’Or commits itself to protect your personal information and your private life. However, no security measures are perfect and you must be aware that a certain risk always exists that personal information given to Le Rosier d’Or could be divulged without any wrongdoing on the part of Le Rosier d’Or and without your consent. Le Rosier d’Or refuses to accept responsibility for any such confidential information being disclosed, except in the case where there has been negligence on the part of Le Rosier d’Or.

15- Modifications

Le Rosier d’Or reserves the right to make modifications to or amend this section at any time and for any reason. It is the responsibility of the Internet user to take cognizance of it and to conform to it.

16- Notice of non-responsibility

Le Rosier d’Or will not be responsible for the failure to fulfill its obligations to you, either in whole or in part, or for any damages or loss incurred if this failure, the damages or the losses are the result of an event of force majeure or of circumstances beyond the control of Le Rosier d’Or.

If Le Rosier d’Or were deemed to be held responsible towards a client, this responsibility is limited to the amount the client paid to Le Rosier d’Or for the purchase of the products through its website.

Despite all that precedes, the client benefits from all the rights and obligations of the consumer by virtue of any applicable law or ruling.